Hosting News
DiscountASP.NET Adopts SmarterTrack Customer Service Software
2009-02-27
February 24, 2009 - DiscountASP.NET, a leader in advanced ASP.NET
hosting, announces the adoption of SmarterTrack customer service software to
deliver customer support Ticketing, Knowledge Base articles, and more to all
DiscountASP.NET customers through the software’s Web-based communications
portal.
“We found our previous customer service solution to be very inflexible and
limiting in comparison to SmarterTrack,” said Takeshi Eto, vice president of
marketing at DiscountASP.NET. “DiscountASP.NET had already migrated to the
SmarterMail mail server and SmarterStats Web log analytics packages from
SmarterTools and we were very happy with those results. SmarterTools has
delivered on all counts and SmarterTrack has exceeded our expectations.”
SmarterTrack brings all the functionality of a Help Desk, Ticket system, Live
Chat, WhosOn, cost analysis, data mining, reporting, and a Knowledge Base in one
application, all delivered through an elegant Web interface. Thanks in part to
its unique ability to automate and extend to external databases and
applications, SmarterTrack can effectively replace multiple applications and
services, such as LivePerson, Bold Chat, Provide Support, Crystal Reports,
Kayako, and more—saving money, time, overhead, and integration costs.
“SmarterTools is very pleased that DiscountASP.NET has adopted SmarterTrack as a
customer service solution for its customers,” said Jeff Hardy, vice president of
business operations at SmarterTools. “DiscountASP.NET has a well-earned
reputation for quality and service and we are proud that they trust the complete
SmarterTools lineup to deliver that value to their customers.”
DiscountASP.NET delivers email via the SmarterMail mail server, Web site
statistics via the SmarterStats Web analytics tool, and sales and technical
customer support via SmarterTrack customer service software.
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology-management
software company based in Phoenix, Arizona. SmarterTools builds a Windows mail
server, customer service software, and a Web log analytics reporting tool that
simplify and automate the day-to-day IT operations of businesses and hosting
environments in over 100 countries. Additional information about SmarterTools
Inc. and the SmarterTools product line is available at the company Web site:
www.smartertools.com.
About DiscountASP.NET:
DiscountASP.NET is an innovative leader in Microsoft Windows-based shared
hosting, focused on providing the best value in ASP.NET and SQL database
hosting. A Microsoft Gold Certified partner, DiscountASP.NET was one of the
first hosts to launch Windows 2008 hosting and SQL 2008 hosting. Through strong
word-of-mouth and a commitment to ASP.NET and SQL technology, DiscountASP.NET
has become the choice for affordable enterprise-class ASP.NET web hosting. For
more information, visit www.DiscountASP.NET
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