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Rackable Systems Contracts With Kodak Service And Support To Strengthen Support Delivery And Geographical Reach For Its Customers
2009-03-27
ROCHESTER, N.Y. and FREMONT, Calif., Mar. 27—Rackable Systems, Inc.
(NASDAQ:
RACK), a leading provider of Eco-Logical™ servers and storage for medium- to
large-scale data center deployments, has contracted with KODAK Service and
Support to utilize its field service organization to augment Rackable's existing
field service team and for the repair of Rackable Systems products. The KODAK
Service and Support team has more than 3,000 professionals within the 120
countries. Rackable's Global Support Center will remain responsible for the
diagnosis of systems issues, but will deploy Kodak's field service technicians
when repairs are required. In addition, the contract allows Rackable to utilize
Kodak's part logistics network.
"We looked at several potential vendors for this service and we decided on Kodak
because of their flexibility, responsiveness and absolute dedication to the
customer experience," said Ken Murray, Vice President of Service and Support,
Rackable Systems. "This contract enables us to rapidly respond to customers'
request for support in new locations where Rackable is not currently present. In
addition to enhancing our geographic coverage, by utilizing Kodak's logistic
network, we are now able to provide higher level, faster response time, mission
critical support levels for our customers."
With many companies trimming their technology spending, IT and outsourcing
services continue to play a growing role in helping organizations manage costs
and meet their core business needs. Effective data centers depend upon a mix of
innovative technologies and service-based applications to increase efficiency
and flexibility. Rackable Systems' portfolio of servers and storage units are
designed to provide data centers with technology components that combine
cost-effectiveness and performance for best value. Kodak will support Rackable
customers in the following regions: North America, Europe, Japan and greater
China.
"The growth of business information coupled with a need for rapid access to this
data is placing a heavy demand on data centers to become more efficient through
the combination of technology and service offerings," said Dolores Kruchten,
General Manager, Business Solutions and Services and Vice President, Eastman
Kodak Company. "Because these demands typically cannot be met by a single
vendor, KODAK Service and Support provides a multi-vendor service approach
across a wide range of products that enables our professionals to meet the
changing needs of a comprehensive information management system."
KODAK Products are backed by KODAK Service and Support. KODAK Service and
Support is made up of more than 3,000 professionals reaching more than 120
countries. It is a leading multi-vendor integrated services provider, delivering
consulting, installation, maintenance and support services for the commercial
printing, graphic communications, document imaging and data storage industries.
KODAK Service and Support professionals are uniquely qualified to provide
services that control costs, maximize productivity, and minimize business risk.
About Rackable Systems
Rackable Systems, Inc. (NASDAQ: RACK) is a leading provider of Eco-Logical™
servers and storage for medium- to large-scale data center deployments. The
company's products, available for purchase or lease, are designed to provide
benefits in the areas of density, thermal efficiency, serviceability, power
distribution, data center mobility and remote management. Founded in 1999 and
based in Fremont, California, Rackable Systems is a founding member of The Green
Grid and serves cloud computing and services, enterprise software, federal
government, digital media, financial services, oil and gas exploration and HPC
customers worldwide.
To learn more about Rackable Systems, visit
www.rackable.com.
About Kodak
As the world's foremost imaging innovator, Kodak helps consumers, businesses,
and creative professionals unleash the power of pictures and printing to enrich
their lives.
To learn more, visit http://www.kodak.com
Contact Information:
Jack Kasperski,
Kodak,
+1 585-724-5130,
Jack.Kasperski@kodak.com
Shannon Lappin,
Eric Mower and Associates,
+1 585-389-1868,
KodakPR@mower.com
Jen Spark,
Schwartz Communications,
+1 415 512-0770,
Rackable@schwartz-pr.com
Click here for more information
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