Hosting News
The Planet Launches Alpha Professional
2009-01-16
Provides Private and Virtual Rack Customers with “Business-Class” Services
HOUSTON, Jan. 12, 2009 – The Planet, the global leader in IT hosting,
today announced a key addition to its Alpha Advanced Services portfolio. Known
as Alpha Professional, this new service offering is expressly designed for
private and virtual rack customers. The solution includes around-the-clock
direct contact with the dedicated Alpha Professional team of certified systems
administrators, one-hour hardware replacement, as well as server monitoring with
reaction and daily managed backups. The Alpha Professional team serves as the
customer’s personal internal ambassador, with a commitment to solve virtually
any problem on the first call.
Red Hat Certified Engineers (RHCE) and Microsoft Certified Systems Engineers (MCSE)
comprise the Alpha Professional team, which provides customized technical
guidance, troubleshooting and assistance to Alpha Professional customers. They
also remediate servers immediately in the event of a service disruption. The new
“business-class” offering delivers critical services without the added cost of a
complete managed hosting solution.
“Virtually every company evaluates IT spending during an economic downturn,”
said Todd Mitchell, The Planet’s general manager for Advanced Services. “For
companies with reduced IT staffs, Alpha Professional provides a cost-effective
alternative to a fully managed hosting solution, backed by our world-class data
centers, network and support. We offer the industry’s most comprehensive range
of choices, whether it’s self-managed servers, additional services, colocation
or managed hosting, so customers gain access to the solution that fits their
specific business requirements.”
About Alpha Professional
Alpha Professional is the company’s newest service offering for customers who
use The Planet’s virtual and private rack solutions. It provides an intermediate
step between self-managed dedicated servers with a la carte Alpha Advanced
Services – including Alpha Managed Backup, Alpha Server Monitoring and Alpha
Security – and the company’s Northstar Managed Hosting solution:
First-call resolution: Alpha Professional customers work directly with a
select group of top-level systems administrators, each either Red Hat or
Microsoft certified. This team serves as the customer’s internal “ambassador”
for resolving issues on their first call to the team.
One-hour hardware replacement SLA: The Planet guarantees to replace any
failed, standard configuration customer hardware within one hour of problem
acknowledgement.
Server monitoring with reaction: Up to 15 services are monitored every
five minutes, including rapid reactive response with customized escalation
procedures. Should a server go down, customized remediation ensures experts are
waiting and ready to get the server back online immediately.
Managed backup: The Advanced Services team ensures daily, uninterrupted
backups on each customer server. Data is stored on a high-availability,
fault-tolerant storage platform, and customers are alerted when they near the
limits of their existing storage space.
Alpha Professional is promotionally priced at $125 per server per month, and is
currently available only to private and virtual rack customers. For details,
please visit
http://www.theplanet.com/managed-dedicated-servers/.
About The Planet
The Planet is the leading provider of On Demand IT Infrastructure solutions,
hosting more than 25,000 small- and medium-size businesses and 13.3 million Web
sites worldwide. The Planet Alpha division provides the widest array of
self-managed dedicated servers and advanced services backed by 24x7x365 support.
The Planet Northstar Managed Hosting division combines a proactive methodology
and seasoned IT experts to deliver a fully managed hosting solution. With the
best choice of servers, software tools and world-class support, backed by
state-of-the-art facilities and an enterprise-class network, The Planet turns IT
into a powerful competitive advantage that enables customers to grow their
businesses. For additional information, visit
http://www.theplanet.com.
For information contact:
Yvonne Donaldson, The Planet
Director, Public Relations
Phone: (281) 714-3602
ydonaldson@theplanet.com
Catherine Leahy
Global Fluency
Phone: (650) 433-4150
cleahy@globalfluency.com
Click here for more information
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